Hello, and welcome to the New Greater Iowa Reef Society forum! On April 25th, 2015 we changed the forum software to Xenforo! Passwords were not retained, so you will need to follow a few steps in order to access your account for the first time. DO NOT TRY TO ENTER A PASSWORD. All passwords were permanently deleted (blanked out, wiped out, gone, forever). You will need to RESET your password in order to gain access to your account! This post explains exactly what you have to do, and what steps to follow if it appears that something is not working right! PLEASE READ ALL OF THIS POST! The email address that is currently associated with your account must still be valid! Please see item #3 below for more information. To access your account: Click the Log in or Sign Up link, or the Sign Up Now button Click the Forgot your password? link Enter your Username OR your e-mail address. Some Usernames needed to change slightly, so refer back to the e-mail you received, which will contain your Username Complete the Verification step (CAPTCHA) and click the Reset Password link After clicking the link you will see this page Check your e-mail for the Password reset e-mail, which contains a link to reset your password. Simply click the link in the message. If you do not receive this e-mail within a few minutes: 1) check your Spam folder (and if it's there, whitelist firstname.lastname@example.org to prevent if from being treated as spam/junk again) If you are seeing this issue and are using hotmail, yahoo, gmail, or AOL, I have written guides for whilelisting on my personal forum, I just haven't had time to re-do them and make them GIRS specific. Until then you can check them out and just remember that you have to substitute the GIRS email whenever it calls out to whiltelist the email address (the "noreply" one) or use "greateriowareefsociety" or "greateriowareefsociety.org "instead of "algaescrubbing", etc... Attention: Hotmail (or any Microsoft) e-mail users Attention: Yahoo e-mail users Attention: Gmail users Attention: AOL e-mail users THIS ISSUE IS THE MAIN REASON FOR THE ACCOUNT PURGE. INACTIVE ACCOUNTS WHERE MESSAGES ARE ROUTINELY GOING TO JUNK/SPAM ARE CAUSING EMAIL REPUTATION ISSUES. YOU MAY NOT BE AWARE THAT YOUR INACTIVE ACCOUNT IS CAUSING PROBLEMS! If enough people correct this issue, then the pendulum will swing the other way and it will be much less of an issue. But since so many people have abandoned their accounts and just let emails go to junk/spam, we have to purge inactive accounts. 2) If it's not in Spam, it's possible that delivery is just taking a bit longer. This is due to the GoDaddy email relay server, which handles email for all of their customers and it gets backed up quite often. The e-mail will eventually go through. The longest delivery time is typically 4 to 5 minutes. We will likely switch hosts at the earliest opportunity due to GoDaddy's refusal to address this issue. This issue has been rectified. We are now delivering emails via a third-party system (which is free) called Pepipost. You will receive the email immediately (within 5 seconds in most cases). If you don't get the email within 1 minute, I can almost 100% guarantee you that it went to a junk mail or spam folder. If you didn't get it at all, then see #3, 4, and 5 below. 3) Your email address tied to your account may be invalid and it "bounces" back to the forum. What will generally happen in this case is that if you try to reset your password enough times, or if the system gets enough "bounces" it will flag your account email as invalid and you will see a notice at the top of the screen. Unfortunately, since you can't log in, you'll never see that notice. Contact the Webmaster to get this fixed (see the next post in this thread). 4) If you still don't get the e-mail, then it could be your e-mail provider that is blocking emails from GIRS before they get to you - and they won't even bounce back to us. Hotmail, MSN, Outlook, etc (anything Microsoft based) will have a tendency to do this - check the junk folder, and better yet, just add the entire domain "greateriowareefsociety.org" to your Safe Senders list. For Yahoo, whitelist email@example.com or create a filter to direct all messages from that address to your Inbox. For Gmail, simply add that email address to your Contacts List. For AOL, add to whitelist. Apple emails (icloud, mac, apple, me, etc) do not give the users the ability to whitelist anyone, therefore I do not recommend using any apple-based email addresses (for any forum). See the links above for whitelisting process under #1 above 5) If you don't use one of the freebie type emails, it's possible that your provider is blocking GIRS completely. This is the case with ImOnMail and southslope.net and I'm sure a few others, but these are the ones I have routinely noticed. I am working with both of these to rectify. After you click the link in the e-mail, you will be taken back to the site and you will see this page Check your e-mail for the second message which contains a randomly generated password Highlight the password and copy it (right click mouse or tap & hold, then select Copy) and then click the Log In link. This will take you to the site again, where you can now fill in your Username or e-mail address, and Paste the password After you do this, you should be logged in. Next, you should change your password to one that you can remember, like so: Hover your cursor over the User Icon on the right side of the toolbar. You will get a pop-up menu. Find the Password link, and click it. Paste the password from the email in the Your Existing Password field (just right-click / tap & hold, then Paste), then enter your new password and confirm it (by typing it again), then save. Then of course, write down your password or etch it into your brain. Not literally please. That's the process folks!