As some of you may know i placed an order with swf.com early last week. I really should have waited till this spring when the weather is better but we could afford the fish i wanted now so i decided to go ahead and order. I ordered 9 lyretail anthias, i was really excited about getting another school of fish in my tank being the chromis i have now aren't really a school anymore because of deaths over the last year or so. So anyway, i ordered on sunday night the order was prosessed and we shipped on tues with a wed. delivery date. Apparently they got delayed in IN. due to the weather adn were going to be a day late. I was a little concerned but figured everything would be ok, what one more night? Well i got home from work on thursday and still no package, now i was really concerned, i checked with fed-ex and the informed me my package was at the local station and was scheduled to be delived on Friday. That would have been 3 nights in the cold, i am certain all of the fish would have been dead by then so i decided to go pick them up and see if i could save them. When i got home i was suprised only 1 was DOA but the others looked very stressed. At this point i was really wishing i had a quaranteen tank setup. Being i didn't i decided to take the chance, i acclimated them for about 3 hours and decided to release them in my display. The next morning i found 4 that were alive and the rest were MIA. So as of now i am out 5, $20 fish, SWF.com apparently doesn;t have a phone number for customer support, they require you to email about any DOA's or losses. After further reading i come to find that they require you to mail back the bodies of the dead which i find very revolting, who wants to handle dead fish and ship them>?!?? I have been told by a couple other members that i can possibly get in store credit w/o sending back the dead ones, which i would really like to do being i was only able to find 1 body and have the 1 doa, also, i don;t really want to send anything dead in the mail, it just seems kind of wrong. I understand SWF would like proof of deaths but like i said, i just think its disturbing. I have emailed SWF on thursday about my losses but the only message i got back was automated telling me to send in the corpses if i want my money back. At this point i wish i would have just let them all die and get my money back and order from Live Aquaria. They have excellent customer support and are prompt to credit you for DOA's. I am hoping SWF will make this right by atleast giving me credit for the ones that didn't make it. Hopefully i will recieve an email from an actual person tomorrow and they will straighten it out, if not i will never order form them again and discourage others to as well. Bottom line is i ordered from them because they were a couple dollars cheaper per fish, now after going through all this hassle i would have gladly paid $10 more a fish and got the proper customer service like LA.com has. I'll keep you posted as to what comes out of this, as of now i feel like i'm out $100.