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Refund instructions for Marineland Stealth heaters

Discussion in 'General Discussion' started by AJ, May 3, 2011.

  1. AJ

    AJ Inactive User

    The following notice is from the United Pet Group giving instructions on how to contact them about a replacement/refund for your stealth heater.

    ===================

    We're contacting you with important recall information regarding your Marineland Stealth Heater (25W, 50W, 75W, 100W, 150W, 200W, 250W) purchased between 2004 - 2009. United Pet Group (UPG) has determined that a wiring problem can cause the aquarium heaters to overheat or break during normal use, resulting in property damage and posing hazards to consumers.


    As a valued customer, your safety and satisfaction is our priority. If you are still using one of the Marineland Stealth Heaters in question, please take the following steps:




    [list type=decimal]
    [*] Unplug the heater from the wall to stop the flow of electricity
    [*] Let the heater cool for 15 minutes
    [*] Remove the heater from the tank
    [/list type=decimal]
    UPG will arrange the return of the recalled model(s) in your possession in exchange for your choice of a free replacement heater (Visi-Therm Deluxe), or full refund. Please contact UPG at (800) 338-4896 between 7:30 am - 5:30 pm EST Monday through Friday to begin the process.

    ===================



    Note: Based on this thread (http://www.greateriowareefsociety.org/Community/DiscussionForums/tabid/78/aft/23259/Default.aspx) I would recommend going the "full refund" route.
     
    Last edited by a moderator: Apr 26, 2015

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