Reeflo problem

I just installed my Reeflo Goby, and there is water coming out of the motor shaft area from the volute. It does this running or stopped. Any suggestions? I need this to work by Wednesday, January 12th. Dang it! It's also a lot louder than I expected. Anyone have  any experience with the noise level of these pumps?

 

It's a brand new, just out of the box pump. I have a mouse pad under the pump, and have the pump securely mounted to a plywood shelf that is securely built into a cabinet.

 

Customer service is closed until Monday. Another good plan goes down in flames! I guess I'll just have to deal with this down the road and hope my old pump continues to do the job....

 

I emailed the owner, and he is going to send me a seal replacement kit on Monday overnight USPS. I guess that's the best he can do. Still, it's a PITA to have to do it.

 

Has anyone replaced one of these seals? I'm not really very confident about doing it. My preference would be to have them send me a replacement pump. I purchased a working pump, not one in need of immediate refurbishing.

 

Just wanted to report that Chris, the owner of Reeflo I think, is sending me a new pump to replace the one I bought. He's also sending along the return UPS tag for the old one. As good as I could hope for. Nice to know that Reeflo is a company that takes care of their customers.