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Its a sad fricken (not the word I wanted to use) day!!!

Discussion in 'General Discussion' started by Donavon, Apr 19, 2013.

  1. Apr 19, 2013 #1
    Donavon

    Donavon

    293
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    Well I know I told some of you that I was moving. And I'm almost finished. I'm in my new place but I still had my 75 gallon the 40 gallon breeder and the bio cube at my old place I was going to save my aquariums for last to move. I get off work this morning and go to check on them and EVERYTHING is dead except a hermit crab a pistol shrimp an anemone and a branch of a torch coral. Fricken Mid-American energy accidentally turned off my electricity early. I called them and ask what happened and she basically said to me "oops some one misunderstood" WTH?!? It wasn't supposed to be turned off until the end of the month. I'm not sure if all my coral is dead but the water temperature is in the 40s and everything looked pretty white but I couldn't be for sure because the lights were off. Not sure what to do I'm really thinking about giving up and selling everything ...this sucks!!! What should I do???
     
  2. Apr 19, 2013 #2
    joshua.jebe "DIRTYLOO" AKA waterloo iowa 50703

    joshua.jebe Well-Known ReefKeeper

    397
    "DIRTYLOO" AKA waterloo iowa 50703
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    +5 / 0 / -0
    i would deffinately go back and talk with her supervisor at mid america
     
  3. Apr 19, 2013 #3
    Maureen Urbandale, IA

    Maureen Experienced Reefkeeper

    1,078
    Urbandale, IA
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    That is awful!!!!! I am sorry. Ooops at the expense of their customer is not a satisfactory response as far as I am concerned.
     
  4. Apr 19, 2013 #4
    blackx-runner Cedar Rapids, IA

    blackx-runner Administrator Website Team Leadership Team

    6,044
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    Definitely run that issue up the chain of command. Try to get some compensation for their screw up.
     
  5. Apr 19, 2013 #5
    Donavon

    Donavon

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    I talked with a supervisor and they are going to discount my bill for a few months. He apologizes and says that's all he can do #stillpissed
     
  6. Apr 19, 2013 #6
    torino06

    torino06 Inactive User

    40
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    exactly what the above said, call back and work your way up the chain of command to see if you can get compensated.
     
  7. Apr 19, 2013 #7
    erayk1 Coralville, IA

    erayk1 Well-Known ReefKeeper Board of Directors Leadership Team GIRS Member

    981
    Coralville, IA
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    I call BS on "that's all we can do". Sounds like you have a legit claim, specifically if you have something in writing saying power gets shut off this day.

    Sorry for the loss, that's a huge bummer.
     
  8. Apr 19, 2013 #8
    Kungpaoshizi davenport

    Kungpaoshizi Well-Known ReefKeeper

    561
    davenport
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    /DesktopModules/ActiveForums/themes/_default//emoticons/sad.gif That sucks..
     
  9. Apr 19, 2013 #9
    rbp4135

    rbp4135 Inactive User

    131
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    yep, I would be pulling any and all documentation I had on when the power was supposed to go off.
     
  10. Apr 19, 2013 #10
    xroads La Porte City, IA

    xroads Veteran Reefkeeper Vendor

    8,015
    La Porte City, IA
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    Small claims court will be your best option. List everything now before you forget it, and write down its worth plus some for the hassle. Tell them this is what it is, or court we are headed. They will spend more on their lawyer then the claim
     
  11. Apr 19, 2013 #11
    blackx-runner Cedar Rapids, IA

    blackx-runner Administrator Website Team Leadership Team

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    Do not accept anything as supposed "compensation" yet, or you may get screwed.


    I would do as Craig suggests and start getting a list together. Make sure they know your intentions are to fight it through court if necessary. Hopefully they will make it at least somewhat right.



     
  12. Apr 19, 2013 #12
    xroads La Porte City, IA

    xroads Veteran Reefkeeper Vendor

    8,015
    La Porte City, IA
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    Take Pictures!
     
  13. Apr 19, 2013 #13
    mikesams05p71

    mikesams05p71 Well-Known ReefKeeper

    634
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    That sucks man. Thanks for takin the time and meetin me today.im gonna enjoy that ro/di. If you need anything gimme a call
     
  14. Apr 19, 2013 #14
    Shayna

    Shayna Well-Known ReefKeeper

    425
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    That's awful. Sadly, I've heard of other instances of this same thing happening. I think you should use the opportunity to start new. It must be frustrating, but don't give up on the hobby!
     
  15. Apr 19, 2013 #15
    Fence13 Des Moines

    Fence13 Experienced Reefkeeper

    1,226
    Des Moines
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    +300 / 1 / -0

    I'm sorry man, that's awful.


    I just called my friend who used to be a former customer service rep for them. Here's what you need to do:





    Call them and ask for them to send you (mail or fax) a claim form.


    Fill out this claim form for your tanks and send it in.


    This form goes to a seperate legal department that has more pull than the lowly customer service managers.


    You'll probably want to well document the losses as I'm sure these guys are probably not in the hobby.





    Let me know if you have any questions on that.
     
  16. Apr 19, 2013 #16
    Donavon

    Donavon

    293
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    Thanks Fence!!! But I am going to stay in the hobby but I'm going to need all of your help on how to do it and restocking my tank!!! Thanks a lot to all of you!!! GIRS is awesome!!!
     

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