Had an order delivered today. I had called yesterday to find out an estimated delivery time and was told it was garanteed to be delivered by 10:30AM today with PRIORITY OVERNIGHT. well I went online to track my delivery. scans as follows: picked up 2/26 5:41pm left keywest 2/26 6:43pm arrived in Memphis TN 2/26 11:14pm departed Memphis TN 2/27 5:17am @destination sort facility cedar rapids 2/27 6:09am @ local fedex 2/27 7:31am on delivery vehicle 2/27 9:42am arrived @my house 2/27 1:00pm I had called fedex @10:45am and was put on hold so they could get an ETA from driver and was told it would be the next delivery and would be @ my house in 15 minutes(11:00am). @ 11:30 I called again and was told local dispatcher would call me shortly with ETA. 12:30pm still no call or delivery so I called again and was told AGAIN Deb the local dispatcher would call. when the package was FINALLY delivered @ 1:00pm the driver said she was just contacted @12:45pm and was told it was to get delivered ASAP do to live shipment. so when i opened the cooler the heat pack was cold and so was the water in the bags. 2 of my emerald crab popped off legs and one popped off a claw. every thing now seems to be doing ok. the only thing I am unsure about are the blue zoas I ordered. They have not came out as of 7:00pm.