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fed up with fedex

Discussion in 'General Discussion' started by Wenszoo, Feb 27, 2008.

  1. Wenszoo

    Wenszoo Inactive User

    +0 / 0 / -0
    Had an order delivered today. I had called yesterday to find out an estimated delivery time and was told it was garanteed to be delivered by 10:30AM today with PRIORITY OVERNIGHT. well I went online to track my delivery. scans as follows:
    picked up 2/26 5:41pm
    left keywest 2/26 6:43pm
    arrived in Memphis TN 2/26 11:14pm
    departed Memphis TN 2/27 5:17am
    @destination sort facility cedar rapids 2/27 6:09am
    @ local fedex 2/27 7:31am
    on delivery vehicle 2/27 9:42am
    arrived @my house 2/27 1:00pm
    I had called fedex @10:45am and was put on hold so they could get an ETA from driver and was told it would be the next delivery and would be @ my house in 15 minutes(11:00am).
    @ 11:30 I called again and was told local dispatcher would call me shortly with ETA.
    12:30pm still no call or delivery so I called again and was told AGAIN Deb the local dispatcher would call.
    when the package was FINALLY delivered @ 1:00pm the driver said she was just contacted @12:45pm and was told it was to get delivered ASAP do to live shipment.
    so when i opened the cooler the heat pack was cold and so was the water in the bags.
    2 of my emerald crab popped off legs and one popped off a claw. every thing now seems to be doing ok. the only thing I am unsure about are the blue zoas I ordered. They have not came out as of 7:00pm.
  2. Lee

    Lee Experienced Reefkeeper

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    At least you got it same day, and it had heatpacks! I don't think those few hours extra would have made much of a difference in the health of the livestock. Which vendor did you order from?
  3. phishcrazee Experienced Reefkeeper

    +0 / 0 / -0
    Yep, my last Fed Ex order was supposed to have come by noon at the latest, and it came at 1:15 /site/DesktopModules/NTForums/themes/_default/emoticons/smile.gif It had been on the truck since the early hours of the morning and yep, the heat packs were cold, as was the water...........
  4. kgehrke

    kgehrke Inactive User

    +0 / 0 / -0
    Zoa's are tough, give them a little while. I had some stay closed almost a week after I got them cause they were so PO'd.
  5. slovan

    slovan Experienced Reefkeeper

    +0 / 0 / -0
    Sorry to hear about the what happened, I hope everything else makes it ok. Don't hesitate to make a claim to get your money back on shipping charges with FedEx for the late delivery.
  6. Wenszoo

    Wenszoo Inactive User

    +0 / 0 / -0
    as for the vendor it was reeftopia.com. very nice people. size and quality are very nice from what i have seen(zoas just started to come out right before the lights are set to shut off). My wife wanted a sponge and a flame scallop. both are MUCH bigger than i thought i would receive. VERY PLEASED so far. Nice size shrimp,emerald crabs, and snails. would highly recommend ordering from them. Prices are very reasonable. suggest ordering from lot price list(emerald crabs 12@ $4each=$48)
    Spent enought to get FREE shipping from reeftopia.

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