Ecotech Marine Customer Service (Vortech Pumps)

Hey thats awesome they were so good abought backing their products! It seems like its hard to find anyone that will back their products anymore. Ive had problems with three major companies this week alone. not aquarium related though. Several of these products are major purchase but yet they dont seem to care. Its like pulling teeth to to get them to make it right. Its great to hear that their are companies out their that take care of their customers.

 

Sadly the bigger the company, the less it really needs to care. Sony, for example, has caused me headache with many of their products. The fact of the matter is they have enough customers worldwide to not give a crap about any ONE person. Also the less competition there is on a product in the market, the less the company tends to care, at least in m y experience.
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In most cases true. The only one ive found that is the exception to the rule is sprayer specialities in grimes iowa by des moines. Any issue ive had they bent over backwards to take care of it then some. I cant say enough good things abought their equipment and customer service. Case construction equipment is also pretty good. Best buy and univerth manufacturing which makes grain handling equipment can go beep themselves.

 

Best Buy is the worst! I hate dealing with them and avoid it if at all possible.

--AJ

 

Best Buy has been bad for me too. A couple years back I purchased some Klipsch speakers for my computer. Longer story short the amp went bad, through no fault of my own. I called up Klipsch (this was 6 months after I bought it and they have a 5 years warranty on the amp) and they told me they had an agreement with best Buy (since they had no Klipsch only store in the area) to just swap it out no questions asked. It took me tree times going back to that best buy and FINALLY calling corporate in front of their customer service for them to swap out the item for me because they "didn't know" the policy.

That being said my girlfriend works at Best Buy and tells me they have a new thing where the workers are taught to look at the lifelong relationship of a customer rather than the on the spot deal. While this DOESN'T mean they can give you half off a $3,000 tv, they are supposed to have more leniency with things breaking out of warranty and such. If you truly feel you have the right to return something for faulty mechanics, or whatever, they SHOULD do it for you. If not, ask for a manager and tell them you know about this policy.