Bad experience with Oceanic customer service

Okay, the first time I called them yesterday, it was 10 to 4pm.   They close at 4.   I got through to "Rob" the technical guy and when I stated my problem he hung up on me.   So I called back and got his voice mail.
Today I called at 3:15 and they told me that the technical line was busy.    I called back 15 minutes later and this time made it past the receptionists and got Rob's voice mail again.
I called at 3:45 and technical line was busy again, so they sent me to warranty where once again, I got a voice mail and left a message and no call back.   Though I wasn't really expecting one, figured just in case.
All I'm calling about is why my actinics won't turn off, unless I unplug the ballasts.   Then the other pc lights only come on every once in a while.  The fan runs on the same plug, and it runs constant.

 

I checked the site prior to calling and it said email questions about the site only. Otherwise I would have gone that way first. I'll go that route and see.

 

I emailed last night. I did receive a call this morning at nine from the warranty guy back. I did so when I got off work, and again no answer.