Air, Water and Ice Customer Service

I bought a Typhoon 3 and an undersink with pressure tank from these guys about 6 months ago or so.
The Typhoon I hooked up right away, easy, no problems, makes great water.
I finally got around to installing the under sink one, and the *filter* part of it was easy, but I want to meet the guy that mounted my kitchen sink down a dark alley some night real soon.
Unfortunately, most likely while in the loving hands of FedEx, a fitting had cracked, and the under sink filter leaked.  I dropped AW&I an email with a description written by a man who had his arms up to his elbows in plumbing all day and wasn't in the best mood.  Even with my cruddy description, they immediately sent off all three parts that may have been effected, free of charge to me.  You just can't really ask for more than that.  They had mailed them by the time I got out of bed the next morning.
I got the parts, installed them, and am loving that undersink model.
Then, all of maybe a week later, my Wife got her foot caught on the drain line for the Typhoon, and knocked it over....cracking a fitting.  She took a cell phone picture of it, emailed AW&I, and exact same deal; part shipped out immediately, no cost to us.
I remember when I was a Kid, we had this thing called "Customer Service".  I was sad to see it die.  It's really, really nice to see somebody who actually still does it right.