Posts/Points: 76/130
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| 01/27/2012 01:56 PM |
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this is the email i sent to corporate offices of Petland, I live 2 hours for most lfs so i stop at all fish stores when i travel
I have been going to petland every weekend since sept. Your saltwater dept is horrible, you have 20 feet of space with 3 fish. In sept I asked why there are no fish and the employee told me, the other employees buy all the fish when they come in. In OCT a differnt employee told me that the salt water dept is not funded, so they really dont buy any fish. In NOV I was told that the person that ran the dept is no longer with the company. In Dec was again told that the employees buy up all the fish. So finaly in Jan i ask the OwnerOP, and the sales manager, response i get is employees have to wait a week, (even though the same employees their talking about have told me they buy them all), and that they buy enough fish to fill all the tanks. If the weekend is your top sales then why is it there are no fish by friday. I tell them then order more fish you are missing out on ton of sales, and they look at me like im stupid. I dont think anyone at that location as far as decision makers know what they are doing, or how to run a business. Just an FYI since sept i have bought a 75g tank and complete set up for reef tank($1000) 16 corals ($700) T5 for my other tank (150) and over ($600) in fish for my 3 tanks, all from other stores, because at least when i go to the other stores they have everything i look for, and make an attempt. I drive 2 hours to go to iowa city with my uncle, we have decided that PetLand is not worth our time. |
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Posts/Points: 76/130
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| 01/27/2012 01:58 PM |
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I will add i have gotten some great customer service there from a guy name brunson, however everyone else trys to act like they know what they are talking about and dont, which makes them look even worse, sometimes its ok to say idk, especially when it comes to SW |
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North Liberty Posts/Points: 186/238
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| 01/27/2012 04:42 PM |
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I definitely wouldn't bother with going to Petland. Have you tried Sea of Marvels in North Liberty or Coralville Bay in Iowa City/Coralville? |
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Lighting: 108 3w CREE LED's, Skimmer: H&S A150, Ca Rx: Aquatic Systems Design, Kalk Rx: Precision Marine, Chiller: JBJ 1/5 HP Titanium, 55g sump, BioPellets running in modified Zeovit reactor, 4 Vortech MP40's. |
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Posts/Points: 76/130
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| 01/27/2012 04:51 PM |
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Ya when I go to IC i go Petland, PetCO, Coralville bay, and by Huns. Deffently SoM is the best, sad to say but petco price aint bad either |
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Iowa City Posts/Points: 1049/1263
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| 01/29/2012 02:46 PM |
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I worked at Petland for 7 years in the fish department. Sice then they have totally let it go to total hell. The owner is an IDIOT, and most of the employees they have are idiots + they have no idea what they're talking about. Honestly though, there aren't many fish guys outside of the club communities that do know what they're talking about.
You're wrong about Bronson, he's an idiot. Especially with saltwater stuff. Elliot is the only guy they have left and he only works one day a week so it's hard for him to make a difference.
The owner Petland has long ago decided that the fish department bleeds money and isn't worth his time or investment (even though back in the day we were netting 250k profit/yr). Since then the fish department has been put on a strict buy back budget. Since nowadays they can't hardly keep anything alive you reach a point of diminishing returns and eventually have no livestock left. The filtration, electrical and lighting badly need to be reworked and remodeled in that department. Like I said though, Ron wrote that department off long ago.
BTW the saltwater section is 16' ~800 gallons, and there might actually be 4 fish in there lol |
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| Andy Long
GIRS IC/CR Regional Trustee
"Yeah, apparently the bacteria feed on the alcohol, and then the corals feed on the bacteria... then the corals slur their speech, fall down, throw up, become your best friend, and essentially make fools out of themselves." -addict @ RC
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Iowa City Posts/Points: 1049/1263
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| 01/29/2012 02:51 PM |
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On the topic of employee purchases. They basically never order anything worth having unless an employee orders it for themselves. That is not,they order it, like it, and then take it. But rather that they see it on a list, and order it in with the agreement that they will pay for it straight away no matter the condition (unless it's DOA). Otherwise they just never buy saltwater stuff to stock with. I'm sure a little cherry picking goes on, but what else do you work at a fish store for? It's certainly not the pay! |
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| Andy Long
GIRS IC/CR Regional Trustee
"Yeah, apparently the bacteria feed on the alcohol, and then the corals feed on the bacteria... then the corals slur their speech, fall down, throw up, become your best friend, and essentially make fools out of themselves." -addict @ RC
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Posts/Points: 76/130
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| 01/30/2012 05:55 AM |
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Brunson had good customer service, he was the only one that didnt act like he knew everything. As far as buying from fish stores, im a impulse buyer "i see, i want" SoM is a must for anyone stopping in the IC area, actually like PetCo also, they have some nice cheap starter corals, and always seem to have new supply every week, plus there right next to Bww |
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North Liberty Posts/Points: 341/411
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| 01/30/2012 04:40 PM |
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Be careful with Petco. Really look at there fish. They have had problems before with there fish and Ich. I seen your post on your clowns and I have seen there clowns have Ich about 3 weeks ago. I would buy from them you are right they have great prices, but i would look at there health before I buy. As I would with any Retailer except Hung at Sea of marvel. He has everyone beat on that department. You may pay a little more at most, but his fish and corals I find they are with out question healthy and happy. I have never seen a sick fish in there unless he has taken it in to get back to good health.
Coralville bay is also a great place. Its ture Petland has been a joke for some time now. I only look now, back in October when I set my first tank up the saltwater looked great, but it has slipped badly. |
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